FAQ – Answers to your frequently asked questions | Louis Alat
At Louis Alat , we make it a point of honor to offer a smooth and reassuring shopping experience.
Below you will find answers to the most frequently asked questions. If you can't find what you're looking for, please contact us via the Contact page 💬
⌛ What is the delivery time?
Our parts are carefully prepared and shipped within 48 hours.
Delivery time varies between 7 and 15 working days , depending on your country of residence.
🌍 Do you ship internationally?
Yes. We ship to over 60 countries worldwide .
📦 How do I track my order?
Once shipped, you will receive a personalized tracking link via email.
You can also track your order here 👉 Order tracking
What payment methods do you accept?
We accept major bank cards (Visa, Mastercard, AMEX), as well as PayPal and Apple Pay .
Is payment secure?
Absolutely. Your transactions are encrypted and secured via SSL. No banking data is stored on our site.
Can I return an item?
Yes. You have 14 days after receipt to report any issues to us.
We do not require any physical return : a photo or video of the product is sufficient to validate the request.
How much will be reimbursed?
Reimbursement varies depending on the time after receipt of your request:
| Deadline | Amount refunded |
|---|---|
| 0 to 7 days | 100% |
| 8 to 14 days | 75% |
| 15 to 21 days | 50% |
| 22 days and more | Non refundable |
How to choose the right size?
Each product includes an accurate size guide .
If in doubt between two sizes, we recommend taking the larger one.
Are your products unisex?
Yes, most of our creations have been designed to suit all body types, without compromising on style.
How to contact you?
📩 By email: support@louisalat.com
🕐 Response within 24 hours from Monday to Friday.
💬 Can't find your answer?
We remain available to help you → Contact us here